Terms of Service

Last updated: September 1, 2026

These Terms of Service ("Terms") govern your use of ironnorthmedia.ca (the "Site") and any services provided by Ironnorth Media ("Ironnorth Media," "we," "us," or "our"), a sole proprietorship based in Surrey, British Columbia, Canada. By using this Site or engaging our services, you agree to these Terms.

By using this Site or our services, you represent that you have reached the age of majority in your province or territory of residence (19 in British Columbia) and have the legal capacity to enter into these Terms on your own behalf or on behalf of the business you represent.

Our Services

Ironnorth Media provides revenue recovery automation systems for home service businesses (HVAC, plumbing, electrical, and similar trades), including missed-call text-back, web form response automation, booking automation, database reactivation, and review request automation, delivered through our platform.

Services are provided on a month-to-month basis with no long-term contract. Either party may cancel at any time, subject to the notice terms in your service agreement. Setup fees are non-refundable once work has begun. We do not guarantee specific business outcomes (e.g., number of bookings, revenue generated); results depend on factors outside our control, including your business's response times, service quality, and market conditions.

These Terms govern your use of this Site generally. If you become a client, your specific service engagement is governed by the signed service agreement between you and Ironnorth Media, and that agreement takes precedence over these Terms in the event of any conflict.

Client Responsibilities and Data Warranties

If you engage us to provide services, you are responsible for the following, and you represent and warrant that:

Your contact lists are lawfully collected. Any customer list, contact database, or set of phone numbers or email addresses you provide to us was collected lawfully and with the consent required under Canada's Anti-Spam Legislation (CASL), applicable privacy legislation, and any other applicable law. You authorize us to send commercial electronic messages to those contacts on your behalf.

You have authority to act. You are authorized to enter into this engagement on behalf of your business and to grant us access to the accounts, phone numbers, and systems involved in delivery.

Your business information is accurate. Any information you provide for regulatory registrations (including A2P/10DLC messaging registration) — legal business name, business number, address, and contact details — is accurate and matches your official records.

You'll follow messaging rules. You will not use the systems we build to send content prohibited by carriers or applicable law, and you will honour opt-out requests.

Indemnification. You agree to indemnify and hold Ironnorth Media harmless from any claims, penalties, fines, or costs (including reasonable legal fees) arising from a breach of the warranties above — including but not limited to regulatory penalties, carrier fines, or complaints resulting from messages sent to contacts you provided without adequate consent, or from inaccurate registration information you supplied.

Use of the Site

You agree to use this Site only for lawful purposes. You may not:

Use the Site to transmit anything unlawful, harmful, or fraudulent

Attempt to gain unauthorized access to any part of the Site or our systems

Scrape, copy, or republish content from this Site without permission

Use information submitted through this Site (including the chat widget) to harvest contact details for unrelated marketing purposes

SMS Messaging Terms & Compliance

Program Description:

This messaging program sends marketing and promotional text messages, as well as customer service communications, to individuals who have opted in through our website chat widget or another dedicated opt-in method. Messages may include information about our services, follow-ups to inquiries, and customer support communications.

Cancellation Instructions:

You can cancel this SMS service at any time by texting STOP to the number that messaged you. You'll receive a one-time confirmation that you've been unsubscribed. After that, you will no longer receive messages from us unless you opt in again.

Support Information:

Reply HELP for assistance, or contact us at [email protected] during regular business hours.

Carrier Liability:

Carriers are not liable for delayed or undelivered messages.

Message & Data Rates:

Message and data rates may apply. Message frequency varies based on your interactions with us. Contact your wireless provider with questions about your text or data plan.

Supported Carriers:

Our SMS program works across major Canadian wireless carriers (Bell, Rogers, Telus, and regional carriers) and U.S. carriers where applicable.

Age Restriction:

You must have reached the age of majority in your province or territory of residence (19 in British Columbia) to participate in our SMS program.

Privacy Policy:

For details on how we collect, use, and protect your information, see our Privacy Policy at ironnorthmedia.ca/privacy-policy.

We comply with Canada's Anti-Spam Legislation (CASL) and applicable telecommunications regulations, including the U.S. Telephone Consumer Protection Act (TCPA) where applicable.

Intellectual Property

All content on this Site — text, graphics, logos, and materials — is owned by Ironnorth Media or used with permission, and is protected by applicable copyright and trademark law. You may view and share content from this Site for personal, non-commercial reference, but may not reproduce or redistribute it for commercial purposes without our written consent.

Third-Party Links and Tools

This Site may link to or use third-party tools (e.g., our CRM/scheduling platform). We aren't responsible for the content, privacy practices, or availability of third-party sites or services.

Disclaimers

This Site and its content are provided "as is" without warranties of any kind, express or implied. We don't guarantee the Site will be error-free or uninterrupted. Nothing on this Site constitutes legal, financial, or business advice specific to your situation.

These Terms and our services are intended for use by businesses. Nothing in these Terms limits any rights you may have under British Columbia's Business Practices and Consumer Protection Act or other applicable consumer protection legislation that cannot be excluded or limited by agreement.

Limitation of Liability

To the fullest extent permitted by law, Ironnorth Media is not liable for any indirect, incidental, or consequential damages arising from your use of this Site or our services. Our total liability for any claim relating to our services is limited to the amount you paid us in the three (3) months preceding the claim.

Nothing in these Terms excludes or limits liability for gross negligence, willful misconduct, fraud, or any other liability that cannot be excluded or limited under applicable British Columbia or Canadian law.

Fees and Payment

Fees, billing frequency, and payment terms are set out in your service agreement. Monthly fees are billed in advance and are non-refundable for the period in which service was provided. Setup fees are non-refundable once work has begun. We may suspend service on accounts that remain unpaid past the due date, after giving you notice and a reasonable opportunity to resolve it.

Termination

Either party may terminate a month-to-month engagement in accordance with the notice terms in the service agreement. We may suspend or terminate your access to the Site or our services for violation of these Terms, non-payment, or conduct that puts our platform or messaging registrations at risk.

On termination: we'll provide a reasonable opportunity for you to export your contact data and, where technically possible, assist with transferring or releasing phone numbers we provisioned on your behalf. We'll delete or return client customer data on request, subject to legal retention obligations. Fees owing for service already delivered remain payable.

Force Majeure

We're not liable for delays or failures in performance caused by events beyond our reasonable control — including outages or policy changes at third-party platforms, telecom carriers, or messaging registries, natural disasters, or changes in law or regulation.

Governing Law

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. You agree that any dispute arising from these Terms or our services will be resolved in the courts of British Columbia, and you attorn to the exclusive jurisdiction of those courts.

Entire Agreement and Severability

For website use, these Terms (together with our Privacy Policy) constitute the entire agreement between you and Ironnorth Media regarding the Site. For clients, your signed service agreement governs, as noted above. If any provision of these Terms is found unenforceable by a court of competent jurisdiction, that provision will be severed and the remaining provisions will continue in full force.

Changes to These Terms

We may update these Terms from time to time. Continued use of the Site or our services after changes are posted constitutes acceptance of the updated Terms.

Contact Us

Ironnorth Media

Attn: Kai Pledger, Owner

Surrey, British Columbia, Canada

Email: [email protected]